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What are the quick fixes if I'm having issues?!?
  • Restart your web browser and only use one open tab. This will fix many issues.

  • Make sure your browser is up-to-date with the latest release.

  • We STRONGLY recommend using Google Chrome as your browser or browser app. You can download it here: Download Google Chrome

My video is stuttering and stalling!
  • Check that your download speed is greater than the recommendations (1.5 Mbps - SD, 4 Mbps - HQ, 8 Mbps - HD).

    Test your internet download speed here: Internet Download Speed Test

    These tests work by checking your "instant" download speed. However, your download speed WILL fluctuate over time.

  • If you are on wifi, switch to hard wire connection, or get very close to the wifi router.

  • Disconnect all other devices from the network (especially gaming systems and phones).

  • If none of the previous suggestions work, restart all of your network devices (modem, router, switch).

My audio isn't working or is going in and out!
  • This happens when your internet is having issues and the audio gets "out-of-sync".

  • Refreshing your browser sometimes fixes it, but often the browser needs to be restarted COMPLETELY!

  • This problem is a known bug with ALL Apple devices when live streaming.

Can I share my login with someone else?
  • No. You can only be logged in on one device at a time. Other logins will be logged out automatically.

Click the "Contact Support" button below and fill out the support form for the quickest response.
Contact Support
We may not regularly monitor Facebook, Twitter, etc., so PLEASE do not post support questions there.
Network Test

Use this link to test your local network quality: Network Diagnostic Tool

You DO NOT want to see these items:
  • Network congestion
  • Packet loss
  • Cable faults
If you see these issues, restart ALL of your network devices, and disconnect all other devices from the network.
You may need to contact your internet service provider to correct problems.

Install VPN Software

VPN software can eliminate ISP network latency and throttling (illegal per FCC regualation, but done anyway)

There are various VPN software vendors you can find via a Google search, we personally use (not free): Private Internet Access